Before you make an application for the A/S, please check below information.
- Check if the power cable is correctly connected.
- Check if the main power switch is on.
- Check if the power input socket is disconnected or not.
◎ When the pad does not work.
- Check if the order of button pressing is correct: Power switch -> Power button -> Strength button.
- Check if the pad is connected correctly.
◎ When you hear unusual sounds in the pad.
- This is a low-frequency sound, the pad is working correctly.
◎ When you use the pad and it stings you.
- Please stick the pad your skin.
- Please check on the pad surface for foreign substances. If there are, clean it lightly with a dry towel.
- Clean your skin and put the exclusive gel on your skin.
※When you feel electrocuted: It is totally normal because this pad works with low frequencies.
◎ Please check below information first.
◎ When you press the power button and it still does not work.- Check if the power cable is correctly connected.
- Check if the main power switch is on.
- Check if the power input socket is disconnected or not.
◎ When the pad does not work.
- Check if the order of button pressing is correct: Power switch -> Power button -> Strength button.
- Check if the pad is connected correctly.
◎ When you hear unusual sounds in the pad.
- This is a low-frequency sound, the pad is working correctly.
◎ When you use the pad and it stings you.
- Please stick the pad your skin.
- Please check on the pad surface for foreign substances. If there are, clean it lightly with a dry towel.
- Clean your skin and put the exclusive gel on your skin.
※When you feel electrocuted: It is totally normal because this pad works with low frequencies.
◎ If the equipment has any other problem
◎ If you discover any other problem, please stop using our product, turn off the power switch,disconnect the power cable and contact us to explain the problem to us and ask for a repair.
◎ You can ask for a repair in the franchise you bought this or directly at the headquarters’ customer service.
◎ If your product has a problem under normal use
We can promise a one year A/S from the date you bought this.
Customer affairs number 1644-8813
※A/S is only one year and if it is a carelessness problem, the repair fees will be charged.
※You have to check your product warranty with franchise where you bought this.
※A/S is only one year and if it is a carelessness problem, the repair fees will be charged.
※You have to check your product warranty with franchise where you bought this.
